Workgroup Assistant
The Workgroup Assistant role was developed to address the stress and reduction of productivity caused by everyone in an organisation using "Personal Productivity" tools to stop relying on the organisation around them and try to do everything themselves.
Benefits of introducing a Workgroup Assistant
When the role is applied to delivering services for a group of senior staff within an office the following benefits can be achieved:
Managers/Specialists can focus on their core responsibility
A central point of knowledge for the office is restored
Non-availability of an individual does not stop services being delivered
A sense of team-working is created and the reliance on others reduces stress
Testimonial from a Workgroup Assistant:
"I felt valued, involved and gained the respect of my managers and their teams. I wasn't simply a secretary doing the typing and providing the coffee, as this is how many perceive us, I wasa valuable member of several teams who could provide knowledgeable information to others when required. This so far has been the most enjoyable role within my career and I would encourage any secretary who has the chance to give this a try."